Frequently Asked Questions

Hi, I got some call from Mike to schedule the maintenance for my BMW X3 vehicle. I could not reach Mike and tried to call to the service office, but the waiting time on line is long. who can assist me?

Go online and schedule a maintenance order,  for a loner, is the fastest way make sure you have full coverage on the vehicle. Quick process

Can I replace tires with different speed rating, and pass end-of-lease inspection? Current rating is 94V and I bought 94H

As long as they are all run flat tires and pass a minimum depth on the tread of 4/32

What does one have to do to get their remaining hendrick warranty refunded after they sell their bmw? Is their a sword in a stone somewhere that you try to remove?

One quick answer I received privately- the NC DOI does not cover auto warranties, so you have to go through the NC attorney general's Consumer Protection Division- thanks anon!

If you lease car who pays the property tax? Dealer or leasee?

Pretty sure it's not the dealer.

Service hours on Saturday?

7:30am till 3pm on Saturdays