Staff

 


Click on one of the people below to find out more information.

Management

Hendrick BMW Team

BMW Center of Excellence winner - 12 straight years, BMW's most prestigious award and only awarded to ~30 dealerships out of 300+ stores!!

 

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Cliff Spangler
General Manager
(888) 845-4263

    After attending the University of California, Los Angeles, and graduating with a degree in Sociology, a vacation to the Blue Ridge Mountains of North Carolina changed Cliff Spangler's life. Cliff and his wife fell in love with the area and decided to raise a family in Charlotte, N.C.

    After moving east, Cliff joined Hendrick Automotive Group in 1998 as a sales associate at Hendrick Lexus on Independence Boulevard in Charlotte. A consistent top performer, Cliff achieved the 2003 Pinnacle Award from Hendrick Automotive Group for being the company's top sales associate of highline vehicles.

    The following year, Cliff was promoted to New Car Manager at Hendrick BMW, also in Charlotte. Cliff's department's sales increased and helped Hendrick BMW become the best-selling luxury brand in the greater Charlotte area. The dealership has since earned twelve consecutive BMW Center of Excellence awards and was named the number-one BMW dealership in the country in 2011, 2012, and 2013 based on sales, service and customer satisfaction.

    Cliff showed promise as a team leader and was promoted in 2012 to General Manager of Hendrick BMW Northlake located at the Hendrick Luxury Auto Mall at Northlake in Charlotte. After a successful start up at the Hendrick BMW Northlake location, Cliff was promoted to General Manager for Hendrick BMW & Hendrick MINI located on Independence blvd.

Cliff and his wife have a daughter. The family resides in Charlotte.

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David Sigmon
Fixed Operations Director
(888) 845-4263

    I grew up in the automobile business; my Grandfather was a General Motors dealer in western NC. My Grandfather, Father, and Uncle taught me the car business during summer breaks from college. I spent those summers breaks working in the parts department stocking inventory and delivering to wholesale accounts. I graduated from the University of South Carolina with a BS in Finance and Management in May 1992. I met my wife, Krista in High School, and we got married in 1996, and have two wonderful kids. 

    I began my career as a Service Advisor at Raleigh Toyota. I then came to Hendrick BMW in April 1997 as the Service Manager. Later, I was promoted to Parts and Service Director of Hendrick BMW, Hendrick Acura, Hendrick Porsch, and Land Rover Charlotte in 1999 - 2001. I am currently the Parts and Service Director for Northlake Auto Mall, Hendrick BMW/MINI, and Hendrick Motors of Charlotte. 

    What I enjoy most about my career is the team of people I get to work with, and their commitment to be the best in the retail automotive industry. The culture of Hendrick Automotive Group is the finest in the industry and our team here makes that culture what it is today. Working with a team that has strong values and a commitment to our customers is what makes this business enjoyable. Knowing that people that will always do what is right surround me makes this a great place to have a career.

    

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Karen Fairley
Executive Assistant
(888) 845-4263

    I grew up in Marion, SC and moved to Wilmington, NC when I was 13. After graduating from UNCW in 1990, and living the beach lifestyle for a while, I decided to move to Charlotte with some friends to live and start our careers. 

    I found a job with a small Medical Software Company in Elizabeth and worked as the receptionist for 2 years.  A friend one day referred me to Hendrick BMW to interview for an executive assistant position that the General Manager was hiring for.  Fortunately for me, I got the job, and 21 years later I am still an executive assistant. However, now I am the Executive Assistant for our Market Area Vice President John Desmond.  I love my job and this company! 

    During those 21 years I managed to meet my husband Dan, a native of Charlotte, and we have 2 boys Jack and Smith.      

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Lisa Solomon
Office Manager
(888) 845-4263


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Cam Warren
New Car Sales Manager
(888) 845-4263

    I was born and raised in a small rural town of South Hill, VA which is approximately 4hours from Charlotte, NC.  After attending Hargrave Military Academy for a majority of my high school period, I went to and graduated from Roanoke College in Salem, VA.  After graduation, I began a career in Digital Communications when the cell phone, internet and pager services industry were beginning their boom.  After managing a retail location for a few years, I was ready for a change, not only in career paths, but in location also.  I knew I wanted a "city-like" atmosphere, but still wanted to be able to get home to family within a few hours if needed.  This direction led me to Charlotte in 2001 where I met with 3-4 different Hendrick dealerships to begin my search for a new life.  I quickly knew that if I wanted to go into the automotive industry, I wanted to start with and be a part of the best team and brand…Hendrick BMW.  I got the job on the spot, went back to Roanoke, VA, packed my bags and returned only a few days later to begin my new adventure in a new city and new career.

    After being a part of the BMW team for only 1 and ½ years, I created a book of business that led me to become the Top Client Advisor within the dealership.  I thrive on creating long lasting relationships, my "treating the client as I would want to be treated"  attitude and tenacity has provided me the honor of maintaining my Top Client Advisor status ever since 2004!!  In addition, I have been the recipient of Hendrick Automotive Group's  Chairman's Club Award and Pinnacle Award which is given each year to the top Client Advisor within the Hendrick Organization 10 times.  While I consider this quite the accomplishment in my tenor here, I'm more proud of the fact that out of this past 10 year streak, I have retained the highest Customer Satisfaction Level from my clients which means, not only do I take pride in assisting my clients obtain the "Ultimate Driving Machine" but I do it with 100% satisfaction with every client I work with each and every time.  I have also been fortunate to be a part of a select group of BMW Client Advisors from around the country to garner the cherished Victory Lap Award for 7 consecutive years, which is BMWNA's top award given to the top advisors in the United States and have been able to travel to various parts of the world to celebrate this accolade.

    After just recently passing my 16th year anniversary with Hendrick BMW, I reflect on how proud I am to be a part of this amazing brand that continues to be the pinnacle of innovation and technology and a member of an amazing team with Hendrick BMW that takes great pride in assuring our guests receive the best vehicle on the road while being treated with the utmost respect they deserve in a welcoming environment.

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Dante LaTerra
New Car Sales Manager
(888) 845-4263

    I was born in San Diego CA and raised in Connecticut, my parents were custom homebuilders and developers. As a result, I spent most of my free time playing with my dad's heavy equipment and hanging out in his garage watching his guys maintain his machines. This is where my love of cars began. The town I grew up in was famous for its car show, which me and my dad used to go to frequently. My first car was an old Camaro that we built and used to show at every car show up and down the coast. That first car felt like my first full time job because I spent every minute of my free time detailing the motor and interior and undercarriage.

    I quickly grew up and fell in love with BMW's. I have owned everything from an E30 to an I01 which has only affirmed my appreciation for "The Ultimate Driving Machine". I take a lot of pride in providing our customers with "Truly Exceptional" service. I understand the desire of our customers to own a brand new BMW, and even though there are several other competitive brands and great options out there, I know anyone we help will receive a world class experience when purchasing a BMW and joining the Hendrick BMW family.

    In my free time, I enjoy driving through the mountains and finding little towns off the Blue Ridge Parkway. I also own a motorcycle which I will take to the mountains. I am a bit of a foodie and enjoy finding new places in Charlotte to enjoy a good meal. Along with good food I also enjoy art and have decorated my home with art from local artists. Whether looking at a beautiful painting, eating an incredibly well prepared meal or driving a BMW, I appreciate the fact someone with a lot of passion took the time to create something truly fantastic, and I use that as the motivation to keep me moving in my professional life.

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Jim Story
Pre-Owned Sales Manager
(888) 845-4263


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Rusty Reeves
Service Manager
(888) 845-4263

    I was born in Augusta, Georgia and I graduated from Thomson High school in 1984, and before leaving Augusta I met my wife, Kristi. We have been married 20 years.

    I started in the car business at Gerald Jones VW, Audi, Volvo, and Subaru in 1984 as a parts runner, car washer.  I was quickly promoted in 1985 as a Service Advisor and eventually promoted to Service Manager in 1995. In 1997 I moved to Hilton Head, SC to become the new Service Manager at Carolina Volvo and worked there for 8 years. In 2005 my family moved to Charlotte so I could take a position with University Volvo as their Assistant Service Manager. I then was hired as the Parts and Service director for Subaru of Concord. Eventually in February 2012 I was hired at Hendrick BMW as a Service Advisor and then was promoted to Assistant Service Manager in April 2014. Fairly quickly in December 2014 I was promoted to Service Manager.

    I have always wanted to work for a Hendrick store because of the reputation that Mr. Hendrick's stores have in the automotive industry. I love working here because the entire company is built on core values and everyone is treated as an equal. I like the fact the company encourages promoting from within. Out of my 30 years in the car business this is no question the best dealership I have ever been involved in.

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Brian Koller
Production Operations Manager
(888) 845-4263

    In August of 2001 I was hired at Hendrick BMW as a valet. After many years of hard work and dedication I was promoted to service manager in January of 2015. I have been lucky to make a career at Hendrick BMW where there are such strong core values.  It has been a privilege to work for such a great company that truly cares about taking care of their people. 

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Richard Castillo
Parts Manager
(888) 845-4263

    I grew up in a small town in New Jersey where we had plenty of land for me to learn to drive and work on cars at a very young age.  That is where my love for cars began.  After attending Kean University where I studied Business Management and Accounting, I worked in Retail Management while I spent all of my free time customizing my own car.  In 2001 while living in Miami I purchased my first BMW and that's when I was hooked on the Ultimate Driving Machine.

    In 2008 I moved to Charlotte and that decision led to the best career move I ever made by joining the team at Hendrick BMW.  I started working in the Parts Department and a few years later I was promoted to Parts Manager at Hendrick MINI.  In 2015 I once again received a promotion to come back to the BMW Team as Parts Manager.  It's truly a great feeling to come to work every day when your job is also what you love to do.

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Deborah O'Keeffe
Digital Marketing/Media Manager
(888) 845-4263

    I grew up in Burlington, CT and after finishing high school, I moved to Poughkeepsie, NY to attend Marist College, where I received my B.A. with a double concentration in Digital Media / Graphic Design & Photography / Art History with a minor in Psychology. While attending school I was fortunate enough to have had an internship at Walt Disney World in Florida and The Gallery of Photography in Dublin, Ireland, where I not only learned valuable knowledge about my field of interest, but also about the work force that awaited me after graduation.

    In 2002, I graduated from Marist College, and moved to New York City to pursue a career in graphic design, and was able to intern at Conde Nast for a short time, and worked in the film industry as a PA. My time in the city was brief because the travel bug bit, and I was off to see the word for the next 2 years. During that time, I accumulated an array of job skills and talents taking on odd jobs here and there to support my travel. I soon realized it was time to enter back into the "real world", and to do so I decided to go back to school for another degree, this time in Web Design, which is what led me to Charlotte, NC.

    After earning my degree at the Art Institute of Charlotte in 2007 I became an Art Director for a small local company and was there for 6 years. After a year off to be a stay-at-home mom, I was fortunate enough to hear about an opening with Hendrick BMW as their in-house photographer. I started with Hendrick BMW in 2013. Over the years I took on more and more of a creative role not only at BMW but also our Hendrick MINI store. I also become more involved in the marketing side of things, and in December of 2016 I was offered the position as Digital Marketing & Media Manager for Hendrick BMW/MINI.

    My time here at Hendrick BMW has been an eye opening experience. I have finally found a place that is more than a job, it's a family where there is true respect for one another and a common goal of team work. I look forward to many more years!

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Stephanie Insko
Corporate Executive & Fleet Operations Manager
(888) 845-4263

    I am the Corporate Executive and Fleet Operations Manager for the Hendrick Luxury Group.  In 2010, I began my automotive career with Hendrick Luxury Brands to launch the corporate program initiatives and expanded role with commercial truck sales. My dealerships are the top performers for commercial fleet programs. 

    I worked with the State of Texas Mental Health and Mental Retardation Department and continued career in Philadelphia region actively practicing Physical Therapy. I began my career in clinical academics and health care administration in 1996. I was the Director of Neurosurgery and Neuroscience for Drexel University College of Medicine and the Medical College of Pennsylvania.  I was also Administrator for the South Jersey Health System and State of NJ prison system for Rehabilitation Services.

    I completed my undergraduate in 1989 from Baylor University including requirements for BS and BA in Psychology and Chemistry.   I finished my graduate degrees in Physical Therapy from Drexel University and the University of Pennsylvania Wharton School of Business. I completed my Six Sigma Green Belt through Villanova University in 2014 and in 2015 completed my Lean Sigma Certification through Villanova.

     I am actively involved in the region as a charter member of the British American School of Charlotte and participate with the British American Business Council, Executive Membership with the German Chamber of Commerce, German Language and Cultural Foundation, Large Business Segment Membership with the Latin American Chamber of Commerce Charlotte, the Wharton Club, NAFA Fleet Management Association, NAFA of the Carolinas, Southeast Governmental Fleet Managers Association, Corporate Member of the regional Hospitality and Tourism Alliance, HCAC and HBA.   Local and national involvement includes: Team Captain for Big Brothers Big Sisters, HeartBright, Sponsorship chair for United Family Services Art with Heart Domestic Violence Programs, Mecklenburg Medical Alliance Endowment committee member, St Jude's Board, Sponsor for the Presbyterian Foundation and Physician Impact Fund and Fashion Breathes Life for the Cystic Fibrosis Foundation.

    I have over 18 years private practice, clinical and academic business development and management experience and 9 years of automotive expertise, that focuses exclusively on corporate fleet and partnership programs. 

 

 


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Melissa Percopo
Guest Services Manager
(888) 845-4263

    I grew up in Wilmington, Delaware, and attended Widener University. During my time there I was lucky enough to find my Better Half.  After getting married, my husband's job gave us the opportunity to relocate quite a bit.  We have lived in Wisconsin, California, Texas, Arizona and now Charlotte. 

    When we moved to North Carolina, my son, Vincent was still in Arizona in College, and my daughter, Katarina was a junior in High School.  With them being semi self-sufficient, I decided to get back into the workforce. In January 2012 I went to a Temp agency, and on the very first day I was told that Hendrick BMW was in need of a Receptionist.  The rest is History! 

    It has been one of the best decision I've made.  This is a FANTASTIC Company to work for!  It is like one big family.  

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Chris Thomas
Recon Manager
(888) 845-4263

    I began my career with Hendrick BMW in January of 2005. I have held various roles at Hendrick BMW, but recently was promoted to Recon Manager in March of 2018. After working for Hendrick BMW for 13 years I can truly say, that they take care of their employees and value family.

    I married my High school sweet heart, Ashlie, and we have two wonderful boys. Most of our weekends are spent at a ballfields or basketball courts coaching and cheering our boys on. God and family are the most important things in my life and I cannot spend enough time with them.

    Hendrick Automotive Group's core values are what sets it apart from all other dealerships. I truly enjoy my job and the people I work with. It makes it easy coming to work every day when you enjoy what you do.


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Jessica Vestal
Volunteer/Charity Event Coordinator
(888) 845-4263


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Finance

Mike Weldon
Financial Services Manager
(888) 845-4263

    I was born and raised in sunny Southern California, and worked in the automotive industry while attending college and subsequently never returned back to college. I have been with BMW for 15 years and, decided to move to North Carolina in 2013 with my family. I have a wife of 12 years, Robyn and 3 small children Mikey 10, Emma 8 and Sienna 7.

     I joined the Hendrick Automotive Group family and have enjoyed the change ever since. I work as a Finance Manager here at Hendrick BMW on Independence Blvd and look forward to the future opportunities as they arise.

     I enjoy the people I work with, long walks on the beach, drinking piña coladas and getting caught in the rain. Seriously, everyone's great, and I look forward to a long career with the Hendrick Automotive Group/family.

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Dayne Cook
Financial Services Manager
(888) 845-4263

    Originally from Pittsburgh, but calling Charlotte home since 2001. I grew up and finished High school in the Huntersville area, then continued my education at the of University of North Carolina at Wilmington where I received a degree in Business Administration with a concentration in marketing.

     Following college, I found my way to Hendrick BMW as the youngest new car client advisor in 2011. I have consistently been one of our top performers at Hendrick BMW with outstanding customer satisfaction, volume, and attention to detail. I have had the fortune to hold many different roles within the sales department. I have been a client advisor, BMW M specialist, BMW i specialist, and I am currently our Retail Business Manager (RBM). As our first RBM I have been piloting a new experiential sales process for Hendrick and BMW deemed 'Future Retail'. This combines sales and finance to streamline the process, delivering our clients a more pleasurable experience unlike anything in the past.

     I have always had a passion for BMW, first introduced to the brand by my father who owned a 1995 BMW 5 series. I used to visit this very store when I was younger where I drooled over the dream of owning and working with BMW. My love for the Ultimate Driving Machine has only grown since then. I have owned an array of BMW models, which consist of a E46 325i, E39 528i, 2013 335i, 2014 435i, 2015 X5, 2016 M3 and 2017 X3.

     Family is one of the most important things in my life and I can't spend enough time with them. I recently got engaged to my fiancé Jessica and her daughter Autumn. We are currently planning the wedding, but enjoying our engagement along with building a home for our family. Besides work, I also think of myself as being a bit "dorky", with interests including volcanoes, space, and wildlife.

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Kim DiBacco
Financial Services Manager
(888) 845-4263

    I moved to the Charlotte area in 2004 from the Boston area with my husband Steve. I bring 20 years of automobile financing experience to Hendrick Automotive Group. When I am not at work I enjoy spending time with my family, as well as golfing and beaching. 

 

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Jim Casella
Financial Services Manager
(888) 845-4263


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Sales

Austin Kail
Lease Portfolio Manager
(888) 845-4263

    I was born in Columbus, OH.  As a small child, I moved with my family to Charlotte, NC.  I graduated from Independence High School.  While in high school, I was active in scouting and became an Eagle Scout.  I attended the University of North Carolina at Charlotte.  After 4 years, I graduated from the Belk School of Business with a BS degree in Finance.  While I was working my way through college, I was a waiter at The Speedway Club at Charlotte Motor Speedway.  After graduation, I started with Hendrick Automotive Group as a Motoring Advisor at Hendrick MINI.  After 2 years, I transferred to Hendrick BMW as a Client Advisor.  My passion for BMWs started at an early age.  At age 16, my first car was a BMW.  I am now on my 4th BMW.  I am passionate about the brand and about assisting others in finding their perfect BMW.

 

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Thomas Birdsall
Lease Portfolio Manager
(888) 845-4263

    I was born in Ann Arbor, Michigan, but moved to southwestern Ohio when I was around 7 years old.  After graduating high school, I found my way back up to Michigan and enrolled in a small business school with known automotive ties-Northwood University.  I graduated from Northwood in May of 2015 with a degree in Automotive Marketing & Management.

    It was at Northwood that I came into contact with people inside the Hendrick Automotive organization, and came down to Charlotte to interview.  Hendrick BMW felt like a good fit for me immediately and I've been proud to call Charlotte my home ever since.  I have a lifelong passion for everything automotive and I am fortunate to have the absolute finest product to represent-The Ultimate Driving Machine.

 

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Mike Morrow
Client Advisor
(888) 845-4263

    Mike is a lifelong resident of Charlotte, N.C., where he still resides with his wife, Ashley, and two-year-old son, Charlie. Mike grew up playing golf with his father every other day and, after attending Wingate College, obtained his PGA card which allowed him to play on the professional circuit. While working as an assistant golf professional, Mike met and became friends with Brian Porta, a previous sales manager who is now the general manager of Mercedes-Benz of Northlake. Brian saw much potential in Mike and asked him to consider working at Hendrick BMW. Mike accepted the offer in September 2003 and has loved his time with us here. He's always had a passion for cars and with BMW's high-performance culture, the dealership was a perfect fit. Mike greatly appreciates the friends he's made at Hendrick BMW, both in coworkers and in clients. During his nearly 12 years with us, Mike has been a President's Club member twice and was a Hendrick Chairman's Club winner -- our top award for his role in our entire company - in 2012.

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Michael Dickerson
Client Advisor
(888) 845-4263

    I was born and raised in Burlington NC, a short 1.5-hour drive from Charlotte.  Growing up, I was always a "car guy".  From as early as I can remember I would eagerly await the latest copy of Automobile Magazine that would always show up on my nightstand after dad was done with it.  At the age of 17 I got my first taste of BMW M performance behind the wheel of a 1998 M Roadster and I've had a passion for BMW ever since.  After graduating from East Carolina University with a degree in marketing I set off for Charlotte and ended up landing a job in that field.  I soon realized I missed my passion, though, and that realization led me straight to Hendrick BMW.  Now, after four years of "playing with toys everyday" as I like to say, my passion has only grown stronger.  I'm happy to be a part of this fantastic team and representing Hendrick and BMW-two brands that I believe so much in.  It gives me great pleasure to help bring the dream of a new BMW to my clients, whether it's their first or their twenty-first.

    In my free time I enjoy volunteering with Habitat for Humanity on a weekday build crew and have been a "Big" with Big Brothers and Big Sisters of Greater Charlotte for the past five years.  I love calling Charlotte home and enjoy working for a company that also believes in giving back to this community.

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Marlon Perez
Client Advisor
(888) 845-4263

    I was born right outside Miami, Florida, and moved to Charlotte, North Carolina in 1997. At the age of 6 years old, I began boxing, which led to numerous accolades. I was eventually invited to qualify, and compete in the USA Boxing Junior Olympic National Championship. I competed in the sport until 2007. 

    I attended New York University in 2008, where I discovered a love for film and fashion while studying psychology with a focus on human emotion. After NYU, I began writing screenplays in my free time, which I currently have four under my belt, and began a career as a personal stylist. I moved to Charlotte years later to be a part of my young niece's life.

    Jay Cardwell and Matt Niess of Hendrick BMW brought me on board as their #1 draft pick due to my accolades in high-end fashion retail. Since starting with the company, I have been awarded the Hendrick Automotive Groups Presidents Club Award for 2017 sales achievements. More growth coming soon! 

    Feel free to follow my current life's adventures on Instagram @marlon_likebrando

 

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Michael Dugan
Client Advisor
(888) 845-4263

    I was born in Portsmouth Naval Hospital in Portsmouth, New Hampshire.  My father was in the Air Force for 33 years, so I grew up all over the country.  I began high school in Hawaii and graduated in Florida.  I joined the USAR while going to college at UWF.  I began working in retail while going to college.  I got married and my wife and I moved to the San Francisco Bay Area in 1996.  My wife and I both had careers in fashion retail management. 

    We had our daughter in 2011, and it changed our lives.  In 2014 we decided it was time for a change.  After 19 years in the Bay Area, we decided to look for a new home to raise our daughter and be closer to our families.  We looked for a new home on the east coast and fell in love with Charlotte. 

    I have been a big fan of BMW my whole life.  I have been a faithful customer for many years.  My family and friends have been telling me for years that I should go work for BMW because I am always trying to sell them on the brand.  We purchased our last BMW from a Hendrick dealership in Pleasanton, California.  I was excited to learn that Charlotte was home to one of the best BMW dealerships in the nation.  I am very happy to be part of the wonderful team here at Hendrick BMW in Charlotte.  

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Joseph Pirolo
Client Advisor
(888) 845-4263

       I was born and raised on Long Island, New York. After moving out of New York, I spent most of my young adulthood in South Florida. So many great things came out of living in a small town like Jupiter, FL, the one most important was meeting my high school sweetheart and now fiancé. I attended Florida Atlantic University and graduated with my Bachelors in Business Marketing. After school I moved to Boston to be with my fiancé, after living there for only a year we decided life would be better in the Carolinas. After working with Hendrick BMW in the Raleigh area and my fiancé with Bank of America, she got an offer she could not refuse in Charlotte. Even though we have not been here long, we can already tell we will be calling this home for a very long time.

     For as long as I can remember, I have been in love with cars. Growing up, I was always surrounded by the car industry: my father owned several automotive specialty companies. My entire family has a hand in the car industry so there was no getting away from it, even though I never wanted to. Whether it would be working on old cars with my dad, drag racing, or racing a Lamborghini around a track, I have done pretty much everything with cars. I am always staying up with the latest and greatest to give me a competitive advantage but also because I have such a passion towards the automotive industry. I love many different cars, but have only worked with BMW, being that it is hands down my favorite brand.

    In my free time, I enjoy working on an old corvette that I have and taking it to car shows. I also love traveling with my fiancé any chance I get, we try to take one big trip a year to a place we have never been. If we are not traveling, we try to keep active with our 80-pound golden doodle, Roux.

 


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Robert Mann
Client Advisor
(888) 845-4263


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Brandan Holland
Client Advisor
(888) 845-4263

    My name is Brandan Holland. I have been a sales professional for over 15 years.  In my previous role I was awarded Presidents Cabinet for providing a world class customer experience. I recently began here at Hendrick BMW as a Client Advisor. I am passionate about helping people achieve their dreams and accomplish their goals.

    Outside of work, I enjoy being with my wife, Rebecca and our 3 boys. I enjoy taking my family on adventures. I am a music lover and a home theater enthusiast. I have always loved fast cars, and enjoy going to car shows. 

 


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Samantha Keegan
Client Advisor
(888) 845-4263

    I was born in Kinsale VA. My family moved to Pendleton, SC shortly after. I attended high school in Gettysburg, PA and Fort Mill, SC. Most of my childhood was spent outdoors, traveling or riding ATV's. 

    My love for vehicles came from my dad who built go-karts, motorcycles and had his own pickup in Australia at 10 years old. I bought my first truck at 14 and I quickly learned how I could flip vehicles and make a profit. I was out shopping one Saturday and was offered a position at a small auto expo where I realized my passion. After some time I found an opportunity at Honda as a sales consultant and loved every minute of it! 

    My interest in luxury vehicles never subsided, so I found a role as a client advisor for my personal favorite car company. During my free time, I still travel, hike, ride my motorcycle and spend time with family and friends. 

 


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Tyler Belk
Porter
(888) 845-4263


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Jeff Shinn
Client Advisor
(888) 845-4263


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David Livingston
Client Advisor
(888) 845-4263

    I am originally from Marshville NC, a graduate of Western Carolina University and have lived in Charlotte NC for the last 26 years.  I am the definition of a true local.  I don't really think of myself as a typical car guy at all, but a people person. I treasure my relationships with my clients and it doesn't end after the purchase. Keeping in contact with my clients is very important to me. 

    I joined the Hendrick BMW team in September of 2013, and not only reached the level of President's Club with the Hendrick organization, but also reached Platinum status in BMW's Profiles in Achievement by being the #1 Salesperson in the Southern Region, #9 nationally, which earned me a trip to Dublin, Ireland in 2016. 

 

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Jay Johnson
Client Advisor
(888) 845-4263

    I was raised in New Smyrna Beach FL. I moved to Charlotte after serving 21 years in the United States Air Force, and have been with Hendrick BMW for 17 years. I have 3 daughters and 4 grandchildren. I am a perennial BMW "Profiles In Achievement" recipient. I am also a Hendrick Automotive Group President's Club recipient.  

 

850e78d60a0a00f4019db21f84d6913e
Asher Isaacs
Client Advisor
(888) 845-4263

    I grew up in Belize and moved to the United States at the age of 5. In 2008, I started working at Carmel Country Club. Then in 2016 I received an opportunity with Hendrick BMW to be a part of their Sales team. I have a huge passion for customer service and making sure everyone has a premium experience.

 

1745e83170f54f77bc8cde05af2afe01
Abrah Adams
Client Advisor
(888) 845-4263

    I am originally from Gastonia NC.  I graduated from Hunter Huss High School and Gaston College.   I served in the United States Marines from 1986-2006.  For 10 years I worked in the mortgage Industry.  I am not your typical car salesman.  I really embrace the term Client Advisor.  I value each and every client that takes the time to visit or dealership. 

 

 

64dfdc984e43438a83e0c701e449028a
De'Shaun Austin
Client Advisor
(888) 845-4263

    My name is De'Shaun Austin. I am originally from Virginia. I attended Old Dominion University in 2010 where I received a degree in Sports Management.

 

    After graduating, I have worked in Student Affairs at Valdosta State University and at New York University for a summer.

 

    I moved to Charlotte in 2015, working in the mortgage industry for a brief time. It is a pleasure to be a part of the BMW brand and the Hendrick Automotive team. I look forward to helping our clients in any way I can.


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Christopher Thomas
Client Advisor
(888) 845-4263


cf8d48b0bc0a4ffcb6e9d98c04e4793e
Mark Tyza
Client Advisor
(888) 845-4263

    After spending a few weeks visiting family who relocated to the Charlotte area, I knew where I wanted to be! The weather, the exciting growth and the friendly people I was fortunate to meet pretty much sealed the deal. So when the opportunity came to move from the suburbs of Detroit, where I was born and raised, and join the team here at Hendrick BMW, I didn't think twice.

    I bring with me an extensive and successful work experience in the high-line retail automotive industry, and passion to help customers enjoy their car buying experience. Throughout my fun and exciting career, I have earned many awards and achieved many goals. Thanks to all the wonderful people that I have had the honor and privilege of assisting, I was ranked consistently as one of the top sales and customer satisfaction professional's year over year.

    Joining the Hendrick Team is the pinnacle of a career I've enjoyed. I have had the privilege of representing some very fine automobiles, but none as fun, exciting and exceptional as BMW. I look forward to helping our clients find the right vehicle that fits their wants and needs.

 

1431c24268d74ed5a1629d02b988c5ca
Andres Gil
Client Advisor
(888) 845-4263

    I was born in 1992 in a small town near Boston Massachusetts to a small family with only one older brother. Soon after my birth, my family decided to move back to Medellin Colombia. There, I grew and integrated into that happy and joyful culture of the Colombian people. Surrounded by a much bigger family (25 uncles and aunts between my two parents), I not only learned their culture, but I also became fluent in reading, writing and speaking Spanish.

     Then, in 2002 my family decided to move back to the States in hope of a much greater future for me and my brother. I started the 5th grade at Greenway Park Elementary and moved on to McClintock Middle School where I would enjoy all my middle school years. As I became more integrated into this new and wonderful country, I developed a passion for music and sports, something I would carry on through my high school years. This passion led me to 5 years in the schools orchestra and 4 years of varsity soccer at East Mecklenburg High School and Sunvalley High School. As soon as I was able to, I started working at the age of 15. I started as a bagger at Food Lion and soon moved into a cashier, stocker, and finally frozen food supervisor.

     After I graduated high school, I got the great opportunity to start working for Hendrick BMW at the age of 18 as a lot porter. Meanwhile, I continued my studies and found myself very interested in the Law Enforcement field. I joined the Criminal Justice program at SPCC and received my Associates degree. I planted my roots in Charlotte N.C, bought my first house and had a beautiful daughter named Camila. My passion for cars continued to grow over those of Law enforcement and new opportunities opened at Hendrick BMW, I took on some more responsibilities and moved into the internet marketing sector of the store; ultimately leading me to an even greater opportunity as the assistant/inventory manager of the Pre-owned department. After taking some time off to travel the world, I returned to Hendrick BMW as a Pre-Owned Client Advisor.

 


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Duane Coffey
Client Advisor
(888) 845-4263

    I am a family man and native of Buffalo, New York. I am very proud of my hometown and on days off may be seen in Buffalo Bills, Sabres or NY Knicks regalia! I relocated my family to Charlotte in 2011, and have been an equally proud citizen of the Queen City, frequenting sporting events and taking in the overall beauty of the city and surrounding area.

     I attended Bryant & Stratton Business College and Buffalo State College. I have degrees in Business and Accounting, which I use to my advance in the banking industry while in NY in my roles in sales, portfolio accounting, mortgage servicing and as a credit manager.

     Upon my relocation, I began a career in the automotive industry working for different brands before becoming a proud member of Hendrick BMW. During my time in the industry, I have been the highest rated employee at my previous store for customer satisfaction on Dealer Rater for several years, and have a five star rating online. I look forward to bringing the same energy and passion to the Hendrick Automotive Group that has made me successful in many other areas of my life and continue to further my career in the automotive industry.

     Outside of work, I enjoy fishing, spades, nature, art, working out, traveling and spending time with my children.

 


22e9fc1578ae4e0897152b5f12548bd2
Kyle Hasslinger
Client Advisor
(888) 845-4263

    I was raised in Ramsey, NJ playing both football and ice hockey competitively. I graduated from Monmouth University with a degree in Political Science and Business Administration in January of 2015. I began my career in the automotive industry at Hendrick BMW Northlake when I moved down to Charlotte in May of 2017. ABout a year later I happily joined the Hendrick MINI team in April of 2018, and recently joined the BMW team again here on Independence.

    In my off time, I focus on my collection of rare coins and I also play the bagpipes!

 


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Tim Holowko
Pre-owned Dept Assistant
(888) 845-4263


0fa9ece49b424ed4bd9e00383e52f12f
Deborah Hartley
BMW Genius
(888) 845-4263

    Hey everybody! My name is Deborah. I am Peruvian born and Miami raised. I have been in love with BMW since I got into my aunts red Z3 when I was five. I grew up in an obsessive car family so I am right at home with cars! I am fluent in Spanish, so se necesita ayuda en Español, cuente con migo. I moved to Charlotte in September of 2018. You can also catch me on our tutorial Tuesdays as your genius!

 


22f010b2271048ee8e67ccc8aec687ec
Shawn Kollmer
BMW Genius
(888) 845-4263

    I was born just outside of Baltimore, Maryland, grew up in Forked River, New Jersey, and now reside in Waxhaw, North Carolina. After I bought my first car, a 2000 528i, I started to get into the car culture. After a year or so of learning about my car, I was invited by some of my friends to come to a car meet. Seeing what people had made out of their cars, and seeing all the cool and interesting cars from all the different manufacturers throughout the years, my love for cars has only grown. After selling the 528i, I saved up some money and bought a 2004 M3. Having owned BMWs for a while and knowing a good bit from going to car meets, and just doing my own research, when I moved down to Charlotte I came to Hendrick BMW to see what the newest cars they had to offer, and was fortunate to become part of the team.

 


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Tristan Reeves
BMW Genius
(888) 845-4263

    I was born in Georgia before moving to Charlotte when I was about five years old. After graduating from Hickory Ridge High School, I was fortunate enough to find a position with Hendrick BMW. I began in the Service Department as part of the service car wash team, and about a year after I started I was promoted to Service Valet. I would help move all the cars that came in for service back to the Technicians, and assist clients with anything they might need while they waited to check-in for service or before they left. This allowed me to fine-tune my customer service skills, and feel comfortable with our guests.

    Working at Hendrick BMW for nearly two years has helped my passion for cars grew tremendously! I regularly attend car shows and watch videos on all of the newest cars (especially BMWs) that are going to be released. This is what recently led me to become a BMW Genius. I have always loved learning everything I can about BMWs as a hobby, and now I get to learn about them as my job, and spread my knowledge and love of BMWs to others! My love and enthusiasm for the brand and this company make me excited to come to work every day!

 


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Joshua Wilson
BMW Genius
(888) 845-4263


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Anna Stancil
Photographer
(888)845-4263


352d945cd713435a82b51767d5120c73
Pedro Garcia
Photographer
(888) 845-4263


cf939f2880124a539bb47b6a9ec7abb4

Guest Services

Victoria Turner
Guest Services
(888) 845-4263


e12685c9cc4b494f9d0e86a23f55da8e
Emily Smith
Guest Services
(888) 845-4263


89caa7d4385e4efa98fec8f52043af2b
Christen Odom
Guest Services
(888) 845-4263


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Mayia Portee
Guest Services
(888) 845-4263


805561acaf094666af099c83f2f38c5c

Fixed Operations

Saad Mubarak
Service Advisor
(888) 845-4263

    After graduating from USF in Tampa, FL with a business management degree, I fell in love and married my kind and beautiful wife. During that same period, I began working for Reeves BMW as a service advisor. After a little over a year there, my wife and I decided we'd like to move to the Carolinas. After interviewing with Hendrick BMW and spending time in the queen city, we decided that Charlotte would be a good fit and moved here in February 2006. Since then, our family has grown to include 2 wonderful boys. We feel very fortunate to have made the move to Hendrick BMW and to this fantastic city. I'm humbled to have so many great team mates and loyal clients. I hope to continue to serve the Charlotte community for many years to come.

 

851ff2380a0a00f4019db21fe34927da
Luca Reyner
Service Advisor
(888) 845-4263

    My name is Luca Reyner. I was raised in Queens New York. I have always been a person filled with energy and as a child I spent most of my time playing baseball. I played throughout college and some Semi-Pro Baseball. I graduated from Queens College in NY and majored in Physical Education. After college I got really lucky and married the love of my life Agustina Reyner. After we had a child we moved down to Miami FL where we lived for 7 years. My wife, son and our 3 dogs moved to Charlotte NC in November of 2012.

    After College, I started in the Auto industry, and have been with BMW for 7 years. I spent most of those years with Braman BMW in Miami FL, divided equally between sales and service. I enjoy the service side of the business and I am looking forward to continuing my growth with BMW and Hendrick BMW.

    Hendrick BMW is the most amazing dealer to work for. I have been with BMW for 7 years and I have never seen or experienced the level of service and professionalism that Hendrick BMW provides both the customers and to their employees. I am thrilled to work for this company and I am looking forward to much growth and success as the years go by.

b26ea428a2994d6ba7a6e51e3b1662f4
Justin Love
Service Advisor
(888) 845-4263

    I grew up in Southern Ohio, and I went to college at Marshall University.  I moved to Charlotte in 2003 and I have loved every minute of it.  I have been married to my beautiful wife, Alli, for almost 13 years now. We have two children, Maximus and Shelby.  I really enjoy working at Hendrick because they treat their customers and their employees with the utmost respect.  I could not ask for a better place to work and expand my knowledge of the automotive industry.  

8524376f0a0a00f501737e4741f02594
John-Paul Kemp
Service Advisor
(888) 845-4263

    I grew up in Livonia, NY, and graduated from Livonia Center High in 2000. I knew that I wanted to get into the automotive industry when I graduated so I went to Northwood University in Midland, MI for collage. I graduated with a degree in Automotive Marketing and a minor in Business Management. 

    After college, I managed the service department of Kemp's Bus Sales in Avon, NY.  In 2007, I moved to Charlotte and started working for Lake Norman Infiniti as their parts wholesale representative. Shortly after that I started working at University Volvo as a Service Advisor. And then finally in 2014, I was asked to join Hendrick BMW as a service advisor. This is by far the best position I have had yet. I feel very fortunate to be part of such a wonderful company.

 

eeb71c00b4af4cd3a8789f309c4f8522
Tim Fowler
Service Advisor
(888) 845-4263

    I grew up in Concord, NC, originally from Charlotte, which there aren't many of us left.  I attended Northwest Cabarrus High School and JF Webb High School, where I played baseball and basketball. 

    I've been in the car industry for 12 years, originally starting at a Goodyear in Charlotte where I learned the ropes jumping around to various locations trying to find what fit.  I was then referred to Hendrick BMW by John Paul Kemp, a Service Advisor, and Michael Gosselin, a BMW Certified Technician, who are mutual friends that told me that Hendrick BMW is an awesome place to work. I have been here two years and love coming to work every day.  This job has been nothing but positive for my family and I, both personally and professionally.  It allows me to travel more and enjoy coming to work.  There are plenty of opportunities throughout the workplace for whatever area I want to be in. I encourage others to try to get in with the Hendrick family as it's a great company to work for!

330e074d3b6b47799073a319c4c2f76d
Chris Deyton
Service Advisor
(888) 845-4263

    I was born in Dayton, Ohio, but I have lived in North Carolina for 22 years. My first automotive job was with Advance Auto Parts, which led to a job at CarMax. My job there eventually led me to Hendrick BMW. I really enjoy working for a large company with a focus on their employees. You can actually feel the reach of Mr. Hendrick even at the dealership level. Focusing on his Core Values each day makes it a pleasant place to work. The best part of my job is the great relationships I've built with my customers. Some of them call me just to catch up since we've worked together so well. I look forward to growing with the company and one day to play a round of golf with Mr. Hendrick.

faece4a7e4c74671a261199cc3875b5a
Jason Simon
Service Advisor
(888) 845-4263

    I have lived my life and grown up in the town of Matthews, NC.  This makes me one of a select few that seem to be native to this area.  I attended CPCC where I received an Associates degree.

    I have worked on German cars from the age of 17, beginning my career at an independent repair shop that I worked at for 21 years.  Feeling the need to change and advance my career I began to work for Hendrick BMW a little over a year ago.  I had my first experience with this dealer in 1982 when my parents bought a 320I.  It was the first BMW I began to tinker and experiment with.

 

41f8e11232f54f4ba17f708bedc07563
Benjamin Trask
Service Advisor
(888) 845-4263

    I was born and raised in Rochester NY. I grew up in my family's car restoration business, which is how I ended up in the auto industry. In 2003, I began working for a BMW dealership in south Florida. I gained a lot of experience and know-how in my time there. Recently, I was fortunate enough to relocate to Charlotte to work for Hendrick BMW. I see this as a great step forward for my career and life, and I'm excited to be here!

 

45747833730145ae901d3b45ececb532
Cody Campbell
Service Advisor
(888) 845-4263

    I was born in 1993 in Tampa, FL and I have been in the automotive business since my 18th birthday, starting as a Service Advisor at a Chrysler dealership down in Florida and working my way up to being hired at BMW just 2 years later. My family has always had BMW's in the garage, which is what made me want to work for BMW, as they really are the ultimate driving machine. I moved to the Charlotte area with my wife and son for a change of scenery, and to be in a more family focused environment to grow our family. Outside of work I like to take my family out to the mountains, parks and Disney, and I also enjoy golfing and bowling.

 


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Jesse Walsh
Service Advisor
(888) 845-4263

    I started my career in the automotive industry by attending Nascar Technical Institute in Mooresville, NC. I am originally from Florida so when I moved to North Carolina in my early 20's it was a big change, but I quickly fell in love with area. After graduating from Nascar Tech, I was offered a spot in the BMW STEP technical training program to become a Master Technician; what a wonderful opportunity! I graduated in 2009 and received all of my certifications. I obtained employment back in South Florida and while working there I continued to learn about the BMW brand and the industry. I never forgot about how much I loved North Carolina and made it my goal to move back here permanently.

    During the last eight years, I married the love of my life, and we had three amazing children together. We came to visit North Carolina and Hendrick BMW and there was no doubt in our minds that this was where we wanted to be. It is great to be here and to be a part of such an awesome team of positive people. After only being here for several months, I can already see why everyone speaks so highly of this organization. I am looking forward to having a long career with Hendrick BMW!

 

 


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Stefanie Brunner
Service Advisor
(888) 845-4263

    I am a first generation American, who was born and raised in Charlotte, NC. I attended Myers Park High School and Central Piedmont Community College with the intention to transfer to another school, but instead found a career in the automotive industry.

     I began my career selling cars in 2011. From that, I was fortunate to find a position as a Service Advisor at Hendrick Honda in 2015, where I found my true passion. Treating each of my clients with respect and helping them make the best decisions for their vehicles and themselves has allowed me to be successful at every dealership I have worked at. In 2018, I transferred to Hendrick BMW, and I look forward to serving all my clients the same way.

     When not at work, I enjoy spending time with my partner and family, painting, gardening, and taking care of my menagerie of pets. My extended family still resides in Switzerland and Austria, and I enjoy visiting when I can.


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Kevin Pleus
Service Advisor
(888) 845-4263


2df0712f47eb4241b323056f46917892
Joe Gaule
Service Assistant
(888) 845-4263

    I was born and raised in Southern California before heading to Pennsylvania to attend Villanova University. After graduating, I was lucky enough to receive a job offer from Hendrick Automotive Group and moved down to Charlotte to join the team. I have been here for a little over a year and am greatly enjoying working with the incredible people at Hendrick BMW. 

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Charlie Cressi
Loaner Advisor
(888) 845-4263


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Victoria Meyko
Loaner Advisor
(888) 845-4263


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Jake Reeves
Inventory Assistant
(888) 845-4263


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Rebecca Coffey
Warranty Administrator
(888) 845-4263


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Mimi Phaxaysithideth
Scanner
(888) 845-4263


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Tyler Cook
Dispatcher
(888) 845-4263


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Chris Maroulis
Parts Specialist
(888) 845-4263


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Tim Danner
Parts Specialist
(888) 845-4263


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Zoe Martinez
Parts Specialist
(888) 845-4263


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Brian Mucklevine
Parts Specialist
(888) 845-4263


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Bruce Holloway
Parts Specialist
(888) 845-4263


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David Pautz
Parts Specialist
(888) 845-4263


4325066541aa4981903c88fa57329ace
Andre Banda
Parts Specialist
(888) 845-4263


b6891010d06f43009c43bd713c4208eb
Efrem Mack
Parts Specialist
(888) 845-4263


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Rebecca Reyes
Parts Specialist
(888) 845-4263


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Chris Das
Parts Specialist
(888) 845-4263


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Eric Bustamante
Parts Specialist
(888) 845-4263


bcfc4464b93e47a58e5796ee785f3d70
David Spencer
Parts Specialist
(888) 845-4263


a504aaf33dc543aa881616894d4c8f66
Eric Stukus
Shipping & Receiving Specialist
(888) 845-4263


f09ea7331ed8492c891f313f0f064d53
Mike Johnson
Parts Driver
(888) 845-4263


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Juan Carlos Romero
Shuttle Driver/Porter
(888) 845-4263


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Bill Guggenbiller
BMW Foreman & Facility Manager
(888) 845-4263


f50ef950af90471288928a21614e4eea
Matt Pennell
BMW Foreman
(888) 845-4263


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Dave Frey
BMW Foreman
(888) 845-4263


b9992801a288410fac4e89477170e22c
Audra Thelen
BMW Master Technician
(888) 845-4263


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Kim Kovach
BMW Classic Car Specialist
(888) 845-4263


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Scott Darden
Programming Specialist
(888) 845-4263


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Brett Crawford
BMW Certified Technician
(888) 845-4263


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Dan Rolf
BMW Certified Technician
(888) 845-4263


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Tom Necasek
BMW Certified Technician
(888) 845-4263


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Joel Knouse
BMW Certified Technician
(888) 845-4263


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Rich Obert
BMW Certified Technician
(888) 845-4263


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Chris Rentfrow
BMW Certified Technician
(888) 845-4263


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Alberto Benetti
BMW Certified Technician
(888) 845-4263


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Ryan Thor
BMW Certified Technician
(888) 845-4263


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Marcello Andiloro
BMW Certified Technician
(888) 845-4263


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Matt Holder
BMW Certified Technician
(888) 845-4263


cfff425e2e8f4d86ab2279174d7ff9b3
Mike Gosselin
BMW Certified Technician
(888) 845-4263


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Steve Ackerly
BMW Certified Technician
(888) 845-4263


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Darnell Jemison
BMW Certified Technician


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Collins Pendleton
BMW Certified Technician
(888) 845-4263


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Terrell Smith
BMW Certified Technician
(888) 845-4263


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Ben Edelson
BMW Certified Technician
(888) 845-4263


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Tom Miller
BMW Certified Technician
(888) 845-4263


e93e0fc7cf6148e3b3470d8827befaea
James Lynch
BMW Certified Technician
(888) 845-4263


fee1391b113c452db275a128a883e4ca
Devon Jenkins
BMW Certified Technician
(888) 845-4263


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Santiago Mejia
BMW Certified Technician
(888) 845-4263


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Jason Mcadam
BMW Certified Technician
(888) 845-4263


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Paul Wheeler
BMW Certified Technician
(888) 845-4263


9c7351e2327949208790f60086cae76d
Donjuan Reyes
BMW Certified Technician


62d9c45b525c4fafb75c0473507b9bf4
Ta Nie
BMW Certified Technician


83305bcdc36843dc86f6eaa995f58bc1
Caleb Smith
BMW Certified Technician
(888) 845-4263


e36a4f6668fd4c05a10534dce5c14583
Stephen Martin
BMW Certified Technician
(888) 845-4263


4d67e2e4da444fd89f04b0af6678a07f
Adam Ritch
BMW Certified Technician
(888) 845-4263


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Roy Martin
BMW Certified Technician
(888) 845-4263


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Skye Bigelow
BMW Certified Technician
(888) 845-4263


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Berry Hamer
BMW Certified Technician
(888) 845-4263


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John Reith
BMW Certified Technician
(888) 845-4263


80334037c28a4ba6933376dbd95b337c
Tyler Hayes
BMW Certified Technician
(888) 845-4263


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